Centralised Room Booking Management
Designed for Front-of-House, Built for Exceptional Client Experience
Overview
New Wave delivers a centralised, reception-controlled room booking platform purpose-built for organisations where Front of House and Facilities teams play a critical role in the meeting experience.
Unlike Outlook-based room bookings — designed for individual calendar convenience — New Wave empowers receptionists and facilities concierge teams to actively manage rooms, services, and guest experience in real time.
Why New Wave vs. Outlook Room Booking?
Outlook was built for calendars.
New Wave was built for customer service.
| Outlook Limitations | New Wave Advantage |
|---|---|
| Employee-driven bookings | Reception-controlled, centralised management |
| No service orchestration | Integrated catering, IT & support workflows |
| Static email notifications | Fully customised receptionist-controlled communications |
| No live room operations | Drag-and-drop operational control |
| No concierge tools | Tablet-based facilities concierge experience |
| Limited visibility | Real-time check-in, check-out & no-show intelligence |
Key Unique Selling Points (USPs)
Centralised Reception Control
- Single operational view of all meeting rooms
- Receptionists can create, edit, move or cancel bookings on behalf of guests
- No dependency on individual user calendars
Drag-and-Drop Room Management
- Intuitive visual interface for instant room reallocation
- Resolve last-minute changes without friction
- Optimise room utilisation in real time
Service-Led Bookings (Beyond the Room)
- Attach catering, IT equipment, and dedicated support teams directly to bookings
- Services follow the booking — even when rooms change
- Eliminates manual follow-ups and service gaps
Reception-Controlled Email Communication
- Fully customisable email templates
- Reception decides what, when, and to whom communications are sent
- Consistent, professional guest experience — independent of Outlook rules
Facilities Concierge Tablet Experience
Purpose-built for Front of House desks and concierge teams:
- Tablet-based interface for fast operation
- Guest check-in / check-out
- Automatic no-show detection
- Live room status updates
- Immediate visibility of upcoming arrivals and services
Designed for speed, clarity, and hospitality-grade service.
Designed for Client-Facing Environments
Ideal for:
- Corporate HQs
- Financial institutions
- Executive briefing centres
- Client meeting floors
- Premium serviced offices
Where experience, control, and reliability matter more than calendar convenience.
The New Wave Difference
New Wave transforms meeting rooms from passive calendar objects into actively managed service experiences.
Outlook books meetings.
New Wave delivers them.
