Visitor Management

Deliver a premium visitor experience with end-to-end digital workflows. From pre-registration to real-time tracking, keep your building secure and welcoming. Know who’s in your building, past, present and future, all at a glance.

Visitor Management

Visitor Management System Workflow

  1. Effortless Invitations
    • Hosts can invite visitors through an intuitive interface by simply entering their details. Invitations include all relevant information such as meeting time, location, directions and security requirements, delivered via email or SMS.
  2. Seamless Check-In Experience
    • Upon arrival, visitors enjoy a frictionless, receptionist-less check-in process. Using a self-service kiosk, QR code, or pre-sent digital pass, they confirm their identity and complete any required forms. This ensures a swift, hassle-free start to their visit.
  3. Real-Time Notifications
    • Hosts are instantly notified when visitors check in. Additional stakeholders, such as security personnel or meeting co-hosts, can also be alerted, ensuring the visitor is guided and attended to promptly.
  4. Customizable Workflows for Security
    • For highly secure sites, customizable workflows ensure compliance with stringent requirements. Capture critical information like identification, NDAs, or health declarations while maintaining a welcoming atmosphere.
  5. Engaging Visitor Journey
    • Throughout their visit, visitors can receive targeted messages, from warm greetings to on-site directions or post-visit thank-you notes, enhancing their overall experience.
  6. Emergency and Departure Management
    • In emergencies, the system supports quick headcounts and instant communication with visitors for safety protocols. When visitors leave, the check-out process ensures accurate tracking of their time on-site.

The Result: A polished, efficient and secure visitor experience that combines hospitality with robust functionality, tailored to the needs of any organization.

Benefits for facility managers and health & safety teams:

Benefits to Facility Managers

  1. Streamlined Check-In Process
    • Visitors can check in effortlessly, enhancing their experience and reducing the workload for reception staff.
  2. Improved Efficiency
    • Multiple stakeholders are instantly notified when visitors arrive, ensuring seamless coordination and timely responses.
  3. Enhanced Visitor Experience
    • Targeted pre-visit communication helps visitors prepare for their visit, ensuring smooth interactions and greater satisfaction.
  4. Data Insights
    • Visitor logs provide actionable data to track foot traffic, manage occupancy limits and plan resources effectively.
  5. Compliance Support
    • Automated visitor records help meet regulatory and audit requirements with ease.

Benefits to Health & Safety Teams

  1. Emergency Readiness
    • Quickly conduct headcounts and communicate directly with visitors during emergencies to ensure their safety.
  2. Real-Time Updates
    • Access live visitor data to make informed decisions during critical situations.
  3. Targeted Communication
    • Easily contact visitors before, during, or after their visit with relevant updates, instructions, or follow-ups. These communications can include additional services from New Wave digital services and be mined using smart analytics.
  4. Enhanced Accountability
    • Maintain a clear record of all visitors for safety and compliance purposes, ensuring everyone on-site is accounted for.
  5. Minimized Risk
    • Proactively manage visitor access and awareness to ensure safety protocols are followed.