Ticket Tracker

Say goodbye to bottlenecks and hello to productivity. Streamline work order management with our intuitive Ticket Tracker. Capture, track and resolve requests effortlessly while keeping everyone in the loop.

Ticket Tracker

Benefits of Ticket Tracker by Audience

For Users

  1. Simplified Issue Reporting
  • Users can quickly log issues through an intuitive interface without navigating complex systems.
  1. Real-Time Updates
  • Stay informed with real-time ticket status updates and notifications for swift resolution.
  1. Efficient Request Management
  • Easily track and manage service requests, ensuring clarity and faster resolutions.
  1. Direct communication channel

  • Ability for users and assigned service provider to easily communicate over the phone or Microsoft Teams.

For Facility Managers

  1. Centralized Request Handling
  • Consolidates all service requests (e.g., maintenance, cleaning, room setups) into one platform for streamlined management.
  1. Proactive Issue Resolution
  • Enables tracking and prioritization of issues to reduce downtime and improve response times.
  1. Data-Driven Insights
  • Provides smart analytics on common issues, enabling preventive maintenance and better resource planning.

For IT Teams

  1. Enhanced Ticket Workflow
  • Organizes and prioritizes IT-related requests efficiently, reducing fire-fighting and improving SLA compliance.
  1. Integrated Communication
  • Facilitates collaboration between IT, facilities and end-users, ensuring faster issue resolution.
  1. Customizable Workflows
  • Adapts to unique organizational processes, enhancing flexibility and team efficiency.

Value for Companies Without an ITSM System

  1. Structured Approach to Issue Management
  • Transforms reactive fire-fighting into a structured workflow, ensuring accountability and resolution tracking.
  1. All-in-One Simplicity
  • Reduces the need for disparate tools by centralizing issue reporting and resolution tracking in one platform.
  1. Scalable Growth
  • Offers a foundation for better service management as the organization matures, preparing them for future ITSM adoption.

Value for Companies with ITSM Systems (e.g., ServiceNow, ZenDesk, FreshService, etc.)

  1. Seamless Integration
  • Works alongside ITSM systems, capturing workplace-specific issues like meeting room tech failures or desk faults and feeding them into the main ITSM pipeline.
  1. Enhanced Specialization
  • Tackles non-IT issues (e.g., facility-related tickets) that ITSM platforms may not natively handle, ensuring a holistic ticketing system.
  1. Cost and Complexity Reduction
  • Simplifies ticketing workflows for hybrid use cases, reducing the need to overload ITSM systems with non-IT tasks.
  1. Real-Time Insights
  • Provides a complementary analytics layer for better resource allocation and cross-departmental collaboration