Hospitality

The Problem: Inefficient Meeting Room Booking Process

In today’s fast-paced world, hotels with meeting rooms often miss out on potential business due to a manual, slow booking process. When a customer shows interest in booking a meeting room, they often encounter a time lag where they search, find and then wait for a clerk to reach out to finalize the booking. This delayed response can lead to missed opportunities as potential clients move on to other venues with faster, more seamless booking experiences. Hotels struggle to monetize meeting rooms effectively and maintain a steady flow of bookings due to this inefficiency.

New Wave Workspace Streamlines and Automates the Process

New Wave Workspace offers a seamless, integrated solution for hotels to enhance their meeting room booking process. With New Wave, hotels can create a public-facing platform where external users can easily search for meeting rooms based on their requirements, such as room size, projector availability, seating configurations and catering services.

Intelligent Search Capabilities: Customers can filter and search for the meeting room that best suits their needs, increasing their chances of finding the perfect space.
Instant Booking & Payment Integration: When combined with a payment gateway, New Wave allows customers to instantly book and pay for meeting rooms without delay, leading to a higher conversion rate.
Real-Time Availability: The system ensures that room availability is always up-to-date, reducing the chances of overbooking and eliminating confusion.
Smart Analytics: New Wave Workspace tracks customer search patterns, helping hotel staff identify when rooms were unavailable. These insights allow hotels to deploy the correct configurations to match demand, maximizing revenue potential.

Expected Benefits: Increased Revenue, Efficiency and Customer Satisfaction

By implementing New Wave Workspace, hotels can expect significant improvements in their meeting room booking process, leading to a host of benefits.

Higher Conversion Rates: Streamlined search and booking processes, combined with real-time availability and payment integration, will significantly increase the chances of converting interested visitors into confirmed bookings.
Enhanced Customer Experience: Offering customers the ability to search, find and book a meeting room without the need for manual intervention makes the process faster and more user-friendly.
Revenue Growth: With smarter room configuration and better understanding of customer demand, hotels can optimize their room offerings and charge appropriately, leading to an increase in overall revenue from meeting room bookings.
Operational Efficiency: Hotels can automate routine processes, reducing the administrative burden on staff and freeing them up to focus on more strategic tasks.

Time frame for Return on Investment (ROI)

The time to see a return on investment (ROI) with New Wave Workspace will vary based on factors such as the size of the hotel, the number of meeting rooms and the volume of bookings. However, hotels can typically expect:

Short-Term (3-6 months): Initial benefits such as improved booking efficiency, better customer satisfaction and increased revenue from the enhanced user experience.
Medium-Term (6-12 months): Ongoing optimization of room configurations based on analytics, leading to a steady increase in revenue and a more predictable flow of bookings.
Long-Term (12+ months): Continued growth in revenue, reduced operational costs and enhanced market positioning as a hotel that provides an easy and efficient meeting room booking experience.

By streamlining the booking process and providing intelligent search capabilities, New Wave Workspace helps hotels maximize the potential of their meeting rooms, turning them into a profitable and highly efficient revenue stream.